Appointment for sending or return of machine

HOW SHOULD I READY THE MACHINE TO BE RETURNED?

For repairs

Clients sending back should pack the machine safe for delivery. Neither the courier companies or Fine Coffee Company will be responsible for any scratches or damages done during the transportation.

For repairs, please do not return any removable spares unless servicing is required on the specific component.
That includes but not limited to, drip trays, top trays, filter holders, baskets, brushes, etc,

Do return the water tank for the following models:
Bezzera Mitica, Magica, Strega, BZ16 and Galatea Domus

WHERE SHOULD I SEND THE MACHINE?

1092, LOWER DELTA ROAD #07-14
SINGAPORE 169203

Appointment must be made before coming

CAN I DROP OR COLLECT OFF THE MACHINE AT OTHER TIMING?

Yes, you can leave it in the carton outside our experimental room.
Please email us once it’s done.
Our email: [email protected]

The location is still protected by CCTV and security.
We been placing our goods or collecting returned machines outside our unit for years without loss.

CAN I REQUEST FOR COURIER SERVICE?

Yes, it’s SGD70 for the two way service within Singapore

Please email us to make the arrangement.
Our email: [email protected]