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Due to homologation, availability of compatible spares, difference in variations or components, technical conditions and  & other limitations.
Fine Coffee Company will not be able to provide any service, modifications, repairs, spare parts or technical support for machines purchased not from its authorised local distribution source, grey imports or machines purchased from overseas.
To experience using the machines with a specialist assisting, please book an appointment with the Experience and Service Centre.
To request for repairs, please refer to the technical support and send all necessary details. Sending requests for repairs and servicing here will be unanswered.

For legality and operational reasons to handle enquiries across the region, all orders and conversations must be recorded online via forms or emails. All messages for different concern will be sent to our relevant department for handling. We do not offer calling services or able to diagnose issues accurately from calls. 

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