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Due to homologation, availability of compatible spares, difference in variations or components, technical conditions and  & other limitations.
Fine Coffee Company will not be able to provide any service, modifications, repairs, spare parts or technical support for machines purchased not from its authorised local distribution source, grey imports or machines purchased from overseas.
To experience using the machines with a specialist assisting, please book an appointment with the Experience and Service Centre.

**NOTE**
Experimental room is not available due to renovation and manpower shortage.

To request for repairs, please proceed to technical support and send all the necessary details. Sending requests for repairs here, via email or social media, will not be replied.

For validity, technical and operational purposes and to handle queries across the region, all orders and conversations must be logged online via forms or emails. All messages for different concern will be sent to our relevant department for handling, no call service is available.

To know your order status, you can check from your account if you had opened one. For coffee orders, the tracking number will be revealed once available. For machine orders, the couriers will call before coming.
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