Shipping and delivery information

All prices are in SGD.
We are also able to accept local payment from Europe, USA, Australia and UK, email us to get more information at info@finecoffeecompany.com
Payment by credit card is subjected to a 3% transaction fee.
All orders will be cancelled if payment isn’t received within five working days.

Delivery

Singapore

Delivery is usually completed within 2 to 3 working days.

Delivery to a Singapore address is free for orders $40 and above, else $5 is chargeable.

Orders consisting of smaller items will be delivered by Qxpress. Delivery status will be emailed and updated after parcel gets picked up by the courier. If you have registered an account, the delivery details could also be found in your accounts page.

For orders that include an espresso machine, our appointed courier will call to discuss an appointment for the delivery date and timing. Delivery at night or at weekends is possible and can be negotiated with the couriers. Delivery does not include calibration, installation or training. Self-pickup is only possible for espresso machines or grinder orders. 

Overseas

We are able to only send accessories and coffee orders to Malaysia, Indonesia, Vietnam, South Korea, Australia, Hong Kong and USA.
As we are unable to offer any form of warranty overseas, we do not send machines offshore unless the user is able to repair them on their own. As we are unable to offer any form of warranty overseas, we do not send machines offshore unless the user is able to repair them on their own.

For other nations not listed, please contact us for a quotation. Please check our terms and conditions for more information pertaining overseas orders.
If you are visiting Singapore, we can send it to your hotel’s concierge in advance or you can request self-collection. Please email us at info@finecoffeecompany.com
All shipments are shipped out from Singapore and shipment to your country will be charged duties or taxes at the prevailing rates. They are also subjected to any regulatory conditions endorsed by the relevant authorities and it will be the duty of the buyer to ensure that the items are permissible for import.

The customer will undertake full loss if the delivery gets refused entry, confiscated, destroyed or returned. No refund of product or delivery charges whatsoever. The customer is advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.

Disclaimer

By ordering an espresso machine via www.finecoffeecompany.com. You had read and agreed to the terms and conditions listed on the website. You fully acknowledge that the machines are solely intended for commercial usage, and you will undertake all legal responsibilities for any improper usage or area for any illegal activities. You will also indemnify www.finecoffeecompany.com or its affiliates from any damages or losses, physical or financial, arising out of the use of or inability to use our products. All waybills generated are based on delivery information provided by the customer, and waybills are registered base on the provided postal code.



As the financial year ends and the festive season approaches, we expect a lot of orders and service requests. Please submit your orders earlier so we can avoid any delays or being out of stock.