As our office warehouse is not accessible to public, and hazardous with heavy stock movement. We have set up a separate experimental room in an office building nearby for trials and training.
The experimental room is entirely for informative and educational purpose, no sales are done on site.
www.finecoffeecompany.com caters to the SEA region and FNB establishments. All purchases should be made online.
Visits to the experimental room are by appointment only; please submit the form required below. Priority will be given to first-time visitors.
Do you know?
Most users did not go through any barista course?
We have assembled some of the best useful videos at the Newbie Startup Guide.
Before booking an appointment, check the FAQ below and see if your questions are answered.
Click the question for the answer.
Question: Why are there so many types of machines?
Each machine will have its own pro and cons. To make it simpler to understand, we categorise them into 3 main types of groupheads.
Bezzera BZ Grouphead – BZ09, BZ10, BZ13 and BZ16
E61 Grouphead – Unica, Magica, Mitica, Galatea Domus, Pulser, Office, EB61 and Brewtus
Bezzera Spring Piston Grouphead – Strega
There are 3 types of boiler heating system.
Single boiler – BZ09 and Unica
Double boiler – Brewtus
Heat Exchangers – All other models
Question: What’s Single Boiler, Double Boiler and Heat Exchanger?
Single boilers can only froth milk or extract espresso one at a time. The boiler has to be set at different temperature for each purpose, so making a milk recipe will take a longer time as you need to wait for the boiler to heat to the righ temperature for each task. We will recommend single boilers to people who drink coffee in black only as it’s much more troublesome to make a latte/cappucicno.
Double boilers were designed for commercial environment for new baristas to ensure a better consistency in temperature. They can froth milk and extract espresso at the same time. However, the start-up time is very long, has a higher chance of failure and more expensive to service due to having two boilers with two sets of sensors, safety valves, heating elements, and other key components in the machine.
Heat exchangers is a boiler in a boiler design. One boiler with one set of spares designed for two use, able to froth milk and brew coffee at the same time. Very efficient and power saving. Espresso is only brewed from the freshest water from the water network or tank. Unlike Single or Double boilers that only draw and brew from stale water residing in the boiler, boiled over and over again.
Question: Is there much difference between the Bezzera BZ versus E61 grouphead?
The Bezzera BZ is an improvement to the 55 years old E61 design using heating elements instead of water to heat the grouphead. It heats up faster, is smaller, and is cheaper to service due to its simpler design.
In term of taste, most may not notice any remarkable difference. If any, the BZ should release a wider spectrum of flavours from its inherent heat profile.
E61s still have a huge fanfare due to its classic design and might be slightly more forgiving with more headroom for preinfusion.
Question: Which machine produces the best extraction?
We don’t really think there’s much difference between the E61 and the BZ grouphead. Both produce cafe standard quality. The Bezzera Strega’s spring piston design should have an upper edge.
Heat exchanger models have a heat profile to release a wider spectrum of flavours, and only brew with fresh water, thus it remains our recommended type of boiler heating system.
Question: Which machine is the most durable?
The most durable should be the Spring Pistons, followed by BZ then E61. Many have the concept that the old E61 is more durable than other models, this is not backed by any evidence .However, the complexity of using more valves and gaskets in the grouphead, should result in leakages sooner and requires more servicing.
Spring pistons are definitely more long lasting, given the fact that there are much lesser components and the pump doesn’t require working as hard to pull the extraction. Extraction is instead done by solid springs, which can easily last for decades.
Question: Are the machines hard to use?
As long as the grinder was calibrated properly, it should not be difficult. You can check the newbie guide for more information.
For the Bezzera Strega, it requires strength for the user to pull down the lever, thus it is not recommended for petite ladies and children.
Question: Which machine is the easiest to clean?
The Strega requires minimal daily cleaning. The cleaning process comparing BZ and E61, is almost the same, backflushing is required. When you purchase an espresso machine from us, we will give you a set of cleaning agent. Follow the videos on how to use them from our website, cleaning isn’t a lengthy process as most will assume, usually done in a minute.
Like any coffess machines, users must use a water softener else scales may form and clog the system, causing expensive damages. It is also important to know that not all water filtration systems soften water.
Question: What should I look out for when choosing the machine?
It is always important to use softened water for espresso machines, else it can cause huge damages over the long run, requiring expensive overhauls. It’s a misconception that water from Singapore is soft.
Always be careful of hot surfaces, steam and water.
If you are using the Bezzera Strega or any lever machines, always keep your head away from the direction of where the lever will bounce back. If there’s no coffee loaded portafilters insert to the machine, there will be no resistance and the lever will bounce back with great force. Thus the user has to hold the lever and slowly release the lever back to its original position. Becareful not to pull the machine at the wrong angle and have it falling on you.
Question: Can you recommend us a suitable machine?
If it’s for a higher traffic area with more than 30 extractions an hour. We suggest getting the Bezzera Mitica TOP with PID or Bezzera BZ16 with Rotary pump. For the grinder, we will recommend at least a Quamar M80E, with burrs at least 63mm.
If it’s for a small environment or for personal use. First decide if you want to have a Bezzera BZ, an E61 or Spring-piston grouphead. Their characters had been explained in earlier questions.
Once you are decided on the genre, you can start to choose the exact model that best fits what you need.
For the grinder, we know nobody likes to spend too much on the grinder.
The Bezzera BB005 will certainly work well enough for any small environment. The Quamar Q50E or M80E are still very popular and can be considered though it’s a small environment, as they have many useful features like 2 to 3 programmable dose, dose counts, visible scales to check the grind level, etc.
We understand that travelling to the experimental centre may be a hassle and not necessary, particularly for our overseas customers.
Clients can request for a LiveChat* with our specialists by asking for a chat at the bottom right of the screen.
You can also refer to our Newbie Starter Guide for basic understanding.
APPOINTMENT REQUEST FORM
Estimated nearest timeslots.
Weekdays – 1 to 7 working days away
Priority will be given to first-timers.
Please do not be more than 30 minutes late else appointment will be cancelled.
No sales are made on site; please make orders online.
Fine Coffee Company Experimental Room
8 Chang Charn Road
(Enter lobby on the left of BMW Alpina showroom, take the lift and go to 2nd floor)
(Strictly by appointment only, please fill and submit the form above)
Monday to Sunday Including Public Holiday
1) 1st hour : $2.00
2) Subsequent 30 Mins : $0.80
3) Grace Period 10 Mins
Please take note that Fine Coffee Company will not be responsible for any vehicles and their contents are left here entirely at owner or driver risk.
Management does not accept responsibility whatsoever for any loss or damage to vehicles or contents.