What’s covered in the maintenance service?
1. Cleaning of grinder
Removing stuck debris from the nozzle and grinding chamber.
2. Recalibration of grinder (1 time)
After cleaning, we will set the grind setting to approximately 16g for double dose on a dark roast.
Do note that different origins of beans, the freshness of beans can result in different extraction result. Users will have to further fine tune the grinder accordingly to have its best result.
The weight of the dosage will also be influenced by how filled in the hopper.
As coffee powder is sticky, there’s no guarantee that powder will not retain or stuck again upon usage. Timer setting cannot be accurately set especially on the Bezzera BB005 grinder.
Our requirement for the maintenance will be labour intensive and require a few days of tests. Thus, please book in advance before any critical dates.
The following are NOT included.
They are optional, the price will vary depending on the model and will be on discount if it’s done together with the maintenance.
3. Replacement of Burrs (Optional at additional charge)
Depending on the size of the burrs, most burrs should last a few hundred kgs of grind unless being damaged by hard objects hidden among the beans. As such, there’s no warranty provided for the burrs. If your grinder shows some unusual issues like unable to grind fine enough under the maximum setting, you might want to replace the burrs.
When should I do a maintenance?
It’s impossible to tell when is a maintenance required as it depends on the usage, cleaning habits from the user, and the coffee condition.
If you are in doubt, for Singapore, we recommend a maintenance to be done once every 2-3 years or after 100kg of extractions, whichever first.
If you are using the Pulygrind Grinder Cleaner or clean the nozzle of the grinder’s nozzle regularly, you may want to do it once every 3-4 years.
Overall, your machine can last for decades under proper care.
How long will it take to finish a maintenance?
Usually, we will get the maintenance done in 5 working days, depending on how busy is the workshop.
We will recommend clients to schedule maintenance before the peak seasons, especially Christmas and Chinese New Year.
What models are accepted?
We only provide maintenance for models sold by our company.