How to fix Bezzera BB005 Grinder not coming out coffee and how to clean the grinder

Help! Why is my grinder not coming out coffee?

I can hear the motor spinning, but the burrs are not moving!

Is my grinder dead?

No, the grinder is most likely jammed.

What do you need to fix this?

A 2.5mm hex Screwdriver, also known as Allen key.

If you are not inclined to handle the repairs, please request for technical support and send it to us.

First

Power off grinder

AND

Unplug the grinder

Remove all coffee from the hopper

Use the 2.5mm hex screwdriver and remove the screw on top of the nozzle.

Remove the nozzle

Check if the nozzle is clogged

Or this area is choked.

Nonetheless, vacuum and clean this area.

Put the nozzle back. Ensure that there are no gaps underneath.

Make sure that the nozzle is pushed in and properly aligned.

Test if it now works with some coffee.

If it works, what you can learn from this is to clean the grinder regularly.
Clean by brushing the nozzle.
Or dismantling the nozzle and vacuuming the coffee outlet.
This can happen sooner if the coffee you use is very oily.

If it doesn’t work and the burrs are still not spinning. The grinder could be jammed.
Don’t worry, and try the following.

Again

Power off grinder

AND

Unplug the grinder

Remove all coffee from the hopper

Turn the grind setting 10 to 20 FULL rounds anti-clockwise towards (+).

Remember roughly how many rounds you made

Check if it starts spinning now.

Most likely, it should.

Test if it works

with some coffee.

If this works, this means that wide adjustments on the grind setting were made. This could potentially jam any grinder!

Making minor adjustments at a time or adjusting while the grinder is spinning could keep this from happening.

If it doesn’t work, then bad news. It must be something else.
Most likely, something hard went in and busted something up.
Foreign objects hidden in coffee are common, such as nails, stones, etc.

Fortunately, the Bezzera BB005 grinder is designed to sacrifice a gear when this happens. This prevents the motor from getting destroyed.

You can submit the technical support form and send the grinder for repair or inspection.
Please mention if you have done the troubleshooting.

FAQ

Q: Will I have the same problem if I get a low-retention grinder?

Yes, the same problem happens to any electrical grinders.

Q: Can the problem be fixed with the above solution?

The instructions given above should fix 90% of the reported issues.

For the 10% that has to be sent back, every piece we received to date could be repaired, thanks to the clever installation of the sacrificial gear.

Q: What about cleaning the internal burr?

The safest and easiest way is to use the Pulygrind crystals.

Together with vacuuming the nozzle, it should be clean enough.

It’s not uncommon to see customers who destroy their grinders after they dismantle the grinder to clean, so we don’t advise doing that.

Q: Can you help me clean or clear the jam?

Yes, the service can be ordered from Maintenance Service for Grinder

Service does not include any repairs, including replacing the gear assembly.

Q: Can the instructions be used on other grinders?

More or less, yes.

You might not be able to access the nozzle easily, or you may have to remove the upper burr.

Suggest doing the steps for freeing the jammed grinder first.

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